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  • How do the levels work?

    Our group lesson curriculum focuses on specific skills in each level designed to build on each other. The result is a flexible program that allows your swimmer to progress at their own pace opposed to waiting a full session to advance to the next level. 

  • Does my child’s age affect which level to register them in?

    Our group lesson program offers lessons for children 3-12 years old. We REQUIRE potty training before they begin lessons. We can accommodate the range of ages in each level - we place them by skill.

  • Parent/Guardian Info

    • Parents and guardians are not allowed on deck during programming.
    • Parents and guardians are offered benches in the viewing hallway during programming. 
    • The only programs that parents are in the water for, are Infant Water Safety and Tot Water Safety. 
    • Instructors will not teach a swimmer under 3 years of age without a parent or guardian present. 

  • What skills are in the levels?

    We have a complete list of skills for each level HERE!

  • How will I know when my child is ready to move up a level?

    We will communicate to the swimmer when they've mastered every skill in their level and are ready to move up. They will ring the bell and the next lesson we'll direct them to their new level!  We will attach an evaluation to their Captyn profile as they progress. At the end of the session, if they have not moved up, a comprehensive evaluation will be sent. 

  • My child missed or will be missing a lesson is there a make-up lesson?

    If your child misses any lessons due to illness, vacation, other commitments, etc. we do not offer make-up lessons. Due to the size of our programs we can not allow extra swimmers for safety reasons. 

  • What is your swimmer to instructor ratio?

    We maintain a low ratio to ensure safety and quality in our program. Our ratios are no more than 5:1 swimmer to instructors and are more frequently far less than that, especially with our lower swim levels.

  • Who are your instructors?

    We have a blended staff of amazing people in the Rochester community. 

    Some are Rochester Swim Club swimmers! They work hard to balance their own practices, school work, and lessons so they can positively impact new generations of swimmers.  Others are adults that have a passion for swimming, teaching children, and giving back to their community.

  • This sounds great! - How do I register?

    All information is done online and available through our website at rochesteraquatics.captyn.com. If you have any registration questions or issues please email: info@rochesterswimclub.com.

  • Rochester Swim Lessons canceled swim lessons, is a make-up lesson offered?

    We do our best to offer a make-up lesson during the session in which the lesson was canceled, however this is not a guarantee. 

  • What is your refund policy?

    Group Lessons, Parent/Tot Water Safety, and Prep Squad


    7 days post the session registration date:


    Adjustments and cancellations are approved for a $25 registration adjustment fee. 


    Between registration week and the week prior to the session start:


    Adjustments are approved as able. 

    Cancellations are approved. 

    Both are cancellations of the original registration for a maximum of 50% refund. 

    The new registration is charged in full. 


    7 days prior to session start:

    No adjustments or cancellations approved.

    No refunds offered. 


    Private Lessons


    Any adjustments and cancellations are offered until 24 hours prior to lesson. 


    Move requests are cancellations of the original lesson and a new registration.


    $15 of every approved registration is reserved.



  • How are weather or facility cancellations communicated?

    In the event of a cancellation, the Site Supervisor will text the number attached to your Captyn account.

  • When should I register my swimmer for the next session and for what level?

    • Register your swimmer for the current, or next, level and we will track their progression and adjust if need be.
    • Any swimmer registered below or beyond their abilities *by more than one level* will be released from the session.  The reason for this is to prevent our customers from signing up for the first open spot they see.
    • Please do not wait until the end of the session to register for the next, as many of our classes fill quickly!
  • What is your locker room policy?

    • All persons must use the Rec Center locker rooms for changing, etc.  There are showers available in both locker rooms.  
    • Children ages 5 and older need to use appropriate locker rooms.  
    • There is no hallway or deck changing (changing into or out of a swimsuit) allowed.  
    • Limited family locker rooms are available!

    The locker rooms are shared with the swim team, divers and others. Please be respectful of everyone and do not leave anything in the locker rooms. You are responsible for any items you bring into the facility.

  • What happens when my swimmer completes Level 8?

    You will be contacted when your swimmer is identified as a graduate for the end of that session.


    Prep Squad is the recommended next step. 

    Prep Squad is a transitional group that helps swimmers bridge from lessons to the Rochester Swim Club.  Swimmers are encouraged to attend 2 practices a week and usually offered Sunday, Tuesday and Thursday. Practices are 45 minutes long and the session typically runs 6 weeks. Swimmers will learn more advanced stroke work as well as important skills and drills to be successful swim team swimmers or lifelong lap swimmers.


    Rochester Diving Team offers both beginning and advanced training in diving.  Registration is monthly with practices 2-3 times per week, depending on the level of diver. 

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